Repontage (“the Company”) paid subscription services (Starter, Pro, Business) are processed through Paddle.com Market Limited (“Paddle”), our Merchant of Record. The following refund policy applies to all subscription purchases.
1. Free Tier
The Free plan requires no payment and can be used at any time without charges.
2. Subscription Cancellation
You may cancel your subscription at any time through your Paddle account or by contacting us. Cancellation takes effect at the end of the current billing period. You will continue to have access to paid features until the end of that period.
3. Refund Eligibility
- Within 7 days of purchase: Full refund available if you have not used the Service to generate more than 2 projects.
- After 7 days: Refunds are generally not available, as the Service delivers digital content immediately upon use.
- Service unavailability: If the Service is unavailable for more than 48 consecutive hours due to issues on our end, you may request a prorated refund for the affected period.
4. How to Request a Refund
To request a refund, email support@repontage.com with your account email and subscription details. We will process eligible refunds within 7 business days. Refunds are issued to the original payment method through Paddle.
5. Chargebacks
If you initiate a chargeback with your payment provider without first contacting us, we reserve the right to suspend your account pending resolution.
6. Contact
For refund-related questions: support@repontage.com.