Repontage (“the Company”) paid subscription services (Starter, Pro, Advanced) are processed through Paddle.com Market Limited (“Paddle”), our Merchant of Record. The following refund policy applies to all subscription purchases.
1. Free Plan
The Free plan requires no payment and can be used at any time. Usage is limited to the monthly credit allowance described on our Pricing page.
2. Subscription Billing
Paid plans are billed monthly or annually in advance. Annual plans are discounted relative to the monthly rate. By subscribing, you authorize Paddle to charge your payment method on a recurring basis until you cancel.
3. Cancellation
You may cancel your subscription at any time from your Repontage dashboard (Billing card), through your Paddle account, or by contacting us. Cancellation takes effect at the end of the current billing period. You retain access to paid features and any unused credits until the period ends. No partial-month refunds are provided.
You may also pause your subscription from the dashboard instead of canceling. Pausing stops future billing at the end of the current period while keeping your subscription record intact; you can resume at any time, at which point billing restarts immediately.
4. Refund Eligibility
- Within 48 hours of initial purchase: Full refund available if fewer than 50,000 credits have been consumed.
- After 48 hours or significant usage: Refunds are generally not available, as the Service delivers digital content and AI processing immediately upon use.
- Service unavailability: If the Service is unavailable for more than 48 consecutive hours due to issues on our end, you may request a prorated refund for the affected period.
- Duplicate charges: Contact us immediately for a full refund of any duplicate or erroneous charges.
5. How to Request a Refund
To request a refund, email support@repontage.com with your account email and subscription details. We will process eligible refunds within 7 business days. Refunds are issued to the original payment method through Paddle.
6. Chargebacks
If you initiate a chargeback with your payment provider without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to reach out to us first, we're happy to help.
7. Plan Changes
Upgrading your plan takes effect immediately. You will be charged a prorated amount for the remainder of the current billing period. Downgrades take effect at the end of the current billing period.
8. Contact
For refund-related questions: support@repontage.com.